August 7, 2019

FAQ and Feedback

AquaticLog FAQ

The intention for this post is to help answer some of the questions you may have about AquaticLog. It will be continuously updated and will be pinned to the top. Feel free to leave your feedback in the comments below.

History
My name is Dmitry Tumanov and I had started AquaticLog as a website to help me get organized with my foray into reef aquariums in November 2012. Since then I had continued working on every year and have made over 740 updates to the website.

First versions of native mobile apps were written in 2014 and now mobile app is the predominant way that users access the service.

In early 2018 I’ve built industry first Artificial Intelligence recommender system that to this day helps making suggestion to aquarists on optimal parameters for their aquariums.

In late 2018 AquaticLog has hit 1,000,000 measurements mark, you can see real-time number of measurements taken so far at the bottom of every web page.

While I have my main job, both programming and reefing are my passions and I continue to work on native iPhone app, native Android app and website whenever I can. When you pay for the app you directly support this development, thank you.

Cloud Sync
AquaticLog app allows seamless syncing between iPhone, Android and web. Should you switch phones or even mobile platforms, all your data is safe. You can also make your data private or share with other aquarists to get advice or bragging rights.

Sponsors
Big thank you to long-term supporters of AquaticLog: EcoTech, AquaIllumination, NYOS, PolypLab and many others. You have helped a lot in expanding this service.

Free vs Pro
AquaticLog comes in two flavours - right of the bat you get your free account that gives you all of the features except for multiple aquariums and multiple photos. The reasoning is simple: all your photos are being backed up to the cloud and hosting it does cost money, plus if you have more than 1 aquarium it is more likely you'd be in the position where you could afford the service.

I've experimented with many payment options in the past: multiple tiers, locked features, but in the end I'm
trying to make it as simple as possible.

Having said that, please note that your financial support is very important for continuous improvement and growth of this service. Every time you renew your membership - it is a motivation for me to spend an extra hour on the weekend coding.

If you feel that I'm doing a great job and want to say an extra thank you, please consider sending a donation at http://paypal.me/aquaticlog

2 comments
reefrouteaquatics ‐ My account is paid until February or March. I no longer have a pro account, and the app is saying I’m a free user. This is the second time I’ve had this issue. Can I get my access back.
dtum@reefrouteaquatics I've corrected your account. Still don't know what's causing the reset, trying to pin down the root cause.